Usability is always a priority in design, but it becomes much more of a concern when lives are on the line or intelligence is at risk. In theory, the same principles and process of UX are the same regardless of what you are designing for, but there is more to consider in high-stress environments. In this talk, we’ll share how our agency approaches heavy-duty product problems in mission-critical industries such as medical, cyber security, and aerospace. Along the way we’ll provide examples of our work using these processes.As a UX agency with over 2 decades of experience solving complex problems, we’re pulling the curtain back on our proven process. Productized conference attendees come from a variety of companies and industries, we will draw parallels between the UX process for consumer-type products and mission-critical products. Conference-goers will walk away with actionable steps to start designing mission-critical solutions and inspired to incorporate these approaches and thinking into their own products and industries.